About CHASING M2

Q: What is the size and weight of the CHASING M2?
A: Size: 380 × 267 × 165 mm); Weight is 4.5 kg.

Q: What is the LED power and brightness for the CHASING M2 Pro?
A: Power: 2×20W; Brightness: 2×2000 Lumens(adjustable).

Q: Is the SD card replaceable? What type of SD card can be supported, and what is the maximum capacity of SD card?
A: M2 comes with a replaceable 64GB SD card, but it supports 512G maximum.
Speed Class 10 is recommended.
For more information of its specifications, please check the user manual: https://www.chasing.com/service-support/manual/chasing-m2

Q: Where can I find the SN(serial number) of my CHASING M2?
A: The SN is on the sticker of the drone body. You also can find it if you go to GO1 APP>>settings>>system>>about.

Q: Is there any pre-dive tip for M2?
A: *Make sure the battery is not less than 25%;

Do not turn on the LED lights or unlock the motors if the ROV is not underwater;
Do not use it in pools with high chloride amounts or other chemicals to avoid corrosion.
For more information, please check the user manual: https://www.chasing.com/service-support/manual/chasing-m2

Q: Is there any post-dive tip for M2?
A: *After each use, please wash the motors&propellers with clean water.
*Please charge the battery if the power level is less than 25%.
*If you don’t use the ROV for an extended period of time, please charge it regularly and keep battery power at 50% - 70%.
For more information, please check the user manual:
https://www.chasing.com/service-support/manual/chasing-m2

Q: Why the WiFi is connected but the phone is not connected to the ROV/the “start” button is not activated?
A: *When you turn on the ROV,
①please confirm whether there are three startiing beeps(the first two are short and the last one is longer.)
②please confirm whether two of the indicator lights(ROV&2.4G/5G) on the remote controller are solid on.
If both are yes, it means the ROV is fine. You just need to turn off the cellular network or put your phone on flight mode.
If no, please film a video to show how they are like when the ROV is turned on and share it with the Chasing Support Team.
Other necessary information: problem description/ROV SN&RC SN/purchase channel/receipt or screenshot of your order etc.

Q: What can I do if the ROV moves abnormally?
A: *Please check whether the motors/joysticks/thumbwheels are stuck with something. If yes, please clean them up and try again;
*Please check whether the control is in custom mode. If yes, please check whether it is set propelly;
*Plase do calibrations and try again.
*If the problem persists after several successful calibrations, please contact Chasing Support Team for help.(see the mailboxes below)
support01@chasing-innovation.com (Europe)
support02@chasing-innovation.com (Asia and Oceania)
support03@chasing-innovation.com (America and Africa)
Information you may need to provide: problem description(with videos/pictures); purchase channel; receipt or screenshot of your order; SN of the ROV/RC, etc.

Q: Can I mount any accessory to my M2?
A: Yes, Chasing M2 supports Chasing robot arm/GoPro camera/Chasing floodlight/laser scaler. The maxmium it supports is 1.5KG.
Note: M2 only supports one accessory every time.

About Remote Controller

Q: Is the remote controller waterproof?
A: No, it is not waterproof. Water damage is not covered by warranty.

Q: What’s the size and weight of the remote controller?
A: Size: 160155125mm；Weight: 685g.

Q: Can the remote controller stand hold an iPad or tablet?
A: Yes, it can hold iPads or tablets up to 10.3 inches.

Q: Does the HDMI port support video output?
A: Yes, it supports 1080 real-time video output.

About Battery

Q: How many kinds of battery does M2 support?
A: Two, 97 wh(standard) and 200wh(optional).

Q: Is the M2’s battery cabin dismountable?
A: Yes, it is. You can get extra battery cabins if necessary.
Note: Please follow the instructions in the user manual when you replace the battery cabin, to avoid any possible damage.

Q: What is the specification of M2’s adapter? How long does it take to fully charge its battery?
A: Adapter: 2.9A/25.2V; 100 Wh battery: 2.5H.
Note: Actual charging time may differ due to different actual charging environment.

Q: How do I know my M2 is fully charged or not?
A: When the indicator light on the charger is red, it means it is charging; if it’s green, it means it’s fully charged.

About E-REEL

Q: Why didn’t I receive E-reel?
A: Please note E-reel is optional. If it is not included in your order, there would be no E-reel in your package.

Q: How long does it take to charge my E-reel?
A: It depends on the charger you use. 12V: 2H; 25V: 4H.

Q: Can the E-reel be used underwater?
A: No, it is not waterproof. Water damage is not covered by warranty.

Q: How long is the tether used to connect E-reel and RC?
A: 3m.

Q: What’s the battery capacity of E-reel? How long is the run time on a full charge?
A: Battery capacity: 4800mAh/51.84Wh; It can be used to wind/unwind for about 30 times on a full charge.

Q: What’s the size and weight of the E-reel?
A: Size: 296189279 mm； Weight: 3.5kg.

Q: What’s the maximum tether length that the E-reel supports?
A: 200m.

Q: How many speed modes?
A: 2 modes, fast and slow.

Q: How long does it take to collect 200m tether?
A: Fast mode: 220s; slow mode: 9min.

About Motor

Q: What’s the power for M2’s motors?
A: 100W.

Q: How often should I replace the M2 propellers？
A: Propellers do not need replacing on a regular basis. Just replace them when they are damaged or badly worn.

Q: What should I do if the M2 motors get stuck?
A: Please soak the M2 in fresh water for one hour and turn it on to let the motors rotate for ten minute and then check whether any motors are still stuck.
If any, please contact Chasing Support Team.
support01@chasing-innovation.com for Europe,
support02@chasing-innovation.com for Asia and Oceania,
support03@chasing-innovation.com for South America, North America, and Africa.
Information you may need to provide: problem description(with videos/pictures); purchase channel; purchase date(receipt or screenshot of the order); the number of the stuck motors; SN, etc.

Q: Can I replace the motors on my own?
A: Yes, please watch the tutorial video carefully and follow the instructions:
If you need help, please feel free to contact Chasing Support Team.
support01@chasing-innovation.com for Europe,
support02@chasing-innovation.com for Asia and Oceania,
support03@chasing-innovation.com for South America, North America, and Africa.

About Software

Q: Where can I download the APP(GO1) for M2?
A: Please scan the QR code on the user manual or visit the iOS App Store / Google Play to download, or you can download the APP via the link below: https://www.chasing.com/if-dive-app.html

Q: What should I do if the APP(GO1) crashes?
A: Please delete the APP and download the latest version. If the problem persists, please contact Chasing Support Team for help.
support01@chasing-innovation.com for Europe,
support02@chasing-innovation.com for Asia and Oceania,
support03@chasing-innovation.com for South America, North America, and Africa.
Information you may need to offer: problem description(with videos/pictures); SN of the M2; Phone/Tablet model, etc.

Q: Where can I find the Gladius mini APP version information?
A: Please go to the APP(GO1)>>Settings>>System>>About, then you can find version information and the SN of the ROV.

Q: How can I switch the WiFi band from 2.4ghz to 5ghz on GO 1?
A: Please go to the APP(GO1)>>Settings>>ROV.

Q: When do I need to calibrate the ROV?
A: If it shows incorrect depth/temperature or if the ROV moves abnormally, please do calibrations.

Q: How can I record depth/temperature?
A: Please go to the APP(GO1)>>the icon beneath the red icon, and then scroll down to the bottom, then you’ll see “OSD”, please enable it.

Q: How can I download pictures/videos?
A: *1) Open the web browser and enter IP address:192.168.1.88;
*2) Find the video/photo that you want to download, then click the download icon and save, then the pictures/videos will usually be saved in the Download folder;
*3) It is recommended to use Firefox or Google Chrome browser for better experience.

About After-sales support

Q: If I have problems with my Chasing product, how can I get support?
A: *If you have any questions or technical issues, please feel free to contact Chasing Support Team.
support01@chasing-innovation.com for Europe,
support02@chasing-innovation.com for Asia and Oceania,
support03@chasing-innovation.com for South America, North America, and Africa.
Information you may need to provide: problem description(with videos/pictures); purchase channel; purchase date(receipt or screenshot of the order); APP version; phone/tablet model, SN, etc.